PRIVACY AND PERSONAL INFORMATION PROTECTION POLICY
RED TUNIC INSURANCE pays particular attention to the files of its clients, whether they are individuals or companies. We take all necessary measures to ensure the confidentiality and protection of personal information in each file, whether or not you take out insurance through us. (We mean by personal information any information that allows you to be identified, such as your address, your telephone number, your driver's license, etc.)
Privacy and Personal Information Protection Policy
Your file remains strictly confidential
Our physical and computer archiving systems are at the cutting edge of technology. Thus, the written documents and computerized data that make up your file are carefully kept and only our employees who have received authorization have access to them.
All staff members are contractually committed to the protection of your personal information and are obligated by privacy laws to protect your information. They may only use them for authorized purposes. In addition, the firm and its insurance representatives have an obligation of confidentiality under their code of ethics.
Our commitment to the protection of your personal information
At RED TUNIC INSURANCE, we are aware that the internet and e-commerce create new opportunities and new responsibilities. However, we share with you the responsibility to control the exchange, storage and use of certain personal information.
Information we hold about you
Your file contains only the essential information we need for your insurance. This information may allow us from time to time to offer you new products and services that may meet your needs.
On the other hand, anonymous information is collected, mainly during the current analysis of the log file of our Web server. We may use this data to find out which sections of the site are the most frequented and to determine which ones should be improved. RED TUNIC INSURANCE uses this data solely for the purpose of improving the quality of the services and information offered on the website. Entrusting your personal information to RED TUNIC INSURANCEE is simple and secure.
When we issue an insurance contract or quotation, it is understood that you provide your consent and that you have obtained the consent of all persons mentioned in your insurance contract or quotation for the collection, storage, use and disclosure of their personal information for the identified purposes.
RED TUNIC INSURANCE also collects personal information that you agree to provide to us when you purchase insurance or a quote, whether by telephone or online.
You may withdraw your consent at any time (subject to legal or contractual obligations and reasonable notice) by contacting our Privacy and Privacy Officer in writing. Please note that withdrawing your consent may prevent us from providing you with the requested products or services.
Collection or disclosure of information about you
Sometimes we need to collect or transmit information about you. These will then be bodies or companies that are legally regulated and have the legitimate right to request them from us or to send them to us. These organizations or companies depend on the financial products or services and the province where you are located. It's about:
insurance brokers or claims adjusters;
insurers, reinsurers and financial institutions or their regulators;
from the Central Automobile Claims File and the Société d'Assurance Automobile du Québec or another province;
credit, risk and claims data analysis agencies;
courts or law enforcement agencies.
In all cases, we ensure that this information will be used wisely and that your right to confidentiality will be respected.
Why we collect them
You can visit our website without telling us who you are or revealing any personal information. Our goal is always to collect, with your consent, only the information necessary to provide you with the best possible service and to offer you the appropriate protections and conditions.
Transfers of activities
RED TUNIC INSURANCE could take part in a business transaction including the purchase, sale, merger or financial arrangement concerning assets. As part of these transactions, personal information may be disclosed to a third party in order to complete the transaction.
Transmission of information by e-mail
RED TUNIC INSURANCE shall not be liable for any damages arising from the interception, loss or alteration of any email you send to us.
We would like to point out that when you transmit information to us by e-mail, this communication is not secure. We therefore recommend that you exercise caution when sending us personal information (such as your policy number) by email.
You have the right to consult your file or have it rectified
We strive to keep information accurate, complete and up-to-date and use it only for the purposes for which it is intended. It is with pleasure that we will put your file at your disposal, at our offices, so that you can consult it. To do this, simply contact us in writing (to allow us to verify your identity) and we will get back to you within 10 days to make an appointment. One of our representatives will meet you and present your file to you. We will leave you all the time necessary for you to become acquainted with it. If you find that an error has crept in, despite all the attention we have given it, we will correct it. In certain exceptional cases, transcription costs.
Our expertise is always at your service
The information we hold about you may sometimes lead us to believe that one of our products or services might exactly meet one of your needs. In such circumstances, we may send you documentation. If you prefer not to receive any, just let us know in writing, and we'll put it in your file. Your decision will be respected.
Recording and listening to calls
For training and customer service quality control purposes, telephone conversations may be recorded or monitored.
Who to contact?
For general inquiries, contact our Privacy and Privacy Officer at 1-877-976-7248
If you believe that we are not complying with the principles set out in our Privacy and Personal Information Protection Policy or to file a complaint, please communicate in writing to your local Division brokerage: