Provide goods and services to people with disabilities
Red Tunic Insurance strives to provide its services in a manner that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our services and enabling them to benefit from the same services, in the same place and in the same way as other customers.
Supply of goods and services
We are committed to serving our customers with excellence, including people with disabilities. We will carry out our duties and responsibilities as follows:
We will communicate with people with disabilities in a way that takes into account their disability. Employees who communicate with customers will be trained on how to interact and communicate with people with various types of disabilities.
We are committed to providing fully accessible telephone service to our customers. We will train employees to communicate with customers over the phone in clear, plain language and to speak clearly and slowly.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that employees are trained and familiar with the various assistive devices that customers with disabilities may use to access our services.
Use of Service Animals or Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on those parts of our premises that are open to the public. We will also ensure that employees are trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be permitted to enter the premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person on our premises.
Notice of temporary disruption
We will notify our customers in the event of a planned or unexpected disruption of services at our premises. This notice will include information about the reason for the disruption, its expected duration, and a description of alternative facilities or services, if available. The notice will be placed at the public entrances to our premises.
We will provide training to all employees who deal with the public, and those involved in the development of customer service policies, practices and procedures, on how to interact and communicate with people suffering from various types of disabilities. Employees will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Our ultimate goal is to meet customer expectations while serving customers with disabilities. Feedback on our services and how we meet these expectations is welcome and can be provided by phone 1-833-673-7269 to any Red Tunic Insurance representative.